“Expertum's support contract is the single point of support for Sioen's third level support.”
Philip Van Hoorick
CIO, Sioen Industries
Expertum brings service desk, proactive monitoring and technical and functional SAP specialists together in one flexible support model. You get to the right people quickly, with clear ownership and fewer handovers.
You work directly with experienced people who understand both the SAP issue and its business impact. The result is support that is responsive, practical and built around what your organisation actually needs.
Good SAP support is not about routing tickets through a process. It is about getting quickly to the right people, solving issues properly and continuously improving the way your landscape runs.
We shape the service around your landscape, team and critical processes.
You work directly with the functional and technical specialists solving the issue.
We combine fast incident handling with proactive monitoring to prevent repeat issues.
SLAs create clarity, but never become an excuse not to help. We keep things moving.
Your scope can be focused or broad. These are the core building blocks we combine around your needs.
Central intake, prioritisation, ownership, escalation and clear communication through resolution.
24/7 monitoring and technical operations across cloud, private cloud and on premise environments, using SAP Focused Run.
Functional SAP support, root cause analysis, service requests and practical changes that keep the landscape useful for the business.
Service management, reporting, reviews, budget transparency and a clear improvement backlog.
We monitor more than 1,000 SAP systems around the clock. SAP Focused Run gives us the foundation, while our own templates and processes help us spot issues early and make sure they reach the right people.
Cloud, private cloud or on premise, we monitor your SAP environment as one landscape, including the areas that remain your responsibility in the cloud.
Every month we assess new SAP security notes and identify which ones matter for your landscape. We follow up on the required action instead of simply forwarding a list.
When something starts to drift, the alert reaches people who understand the system and can act before users are affected.
The best proof of a support model is how it works for the people relying on it every day.
“Expertum's support contract is the single point of support for Sioen's third level support.”
“For more than 10 years, and in particular since our migration to SAP S/4HANA, Expertum is our key partner in the technical configuration and maintenance of our SAP environment. It allows us to rely on competent experts for our third line support.”
“A partnership since 2007 in which Expertum covers all our support needs: monitoring combined with functional and 24×7 technical services.”
“After years of ad hoc consultancy, we have bundled Expertum's technical and functional services in a single Support Contract.”
No two SAP landscapes are the same, so no two support contracts are either. This is how we turn your needs into a support service that works.
We map your systems, interfaces, critical processes and current pain points together with your key users and IT team.
Together we select the right building blocks, set priorities and response times and agree what good support looks like.
We onboard your landscape, configure the monitoring setup and tune it to your environment.
Regular service reviews look at what happened, what we prevented and what should improve next. Priorities and budget remain transparent throughout.
Charlotte is based in Belgium
